Customer satisfaction it is very important to us, if you aren’t 100% satisfied with the quality of a product within 30 days of receiving it please contact our Customer Service. At our discretion, we may arrange to replace or repair it.
You may be asked to return the product to us for inspection and/or send photos so that we can conduct further quality control investigations to ensure those rare problems don’t occur again. Where applicable we will cover the cost of returning the item. If you wish to return an item, please contact our Customer Service for instructions on how to proceed. Typically refunds take up to 2 weeks to be processed once products have been received.
You will be entitled to a refund or exchange if the product:
- Is not of acceptable quality;
- Is not fit for a particular purpose that is expressly stated; or
- Does not match the description.
Where you believe you have received a faulty product, please contact our Customer Service as soon as possible to arrange a refund or exchange.
You will not be eligible for a refund or replacement of personalized or customized products:
- For defects that are the result of ordinary wear and tear or issues arising from abnormal use, e.g. cutting the labels.
- Incorrect personalized spelling, we cannot provide a refund or exchange where a typing error has occurred by the customer when ordered online. We often receive orders containing creative name variations, so spelling mistakes are not apparent to our printing team. Please ensure spelling is checked and all details are correct before completing your checkout.
Where you receive an incorrectly spelt product from us, and the error has been made on our behalf, we will reprint the product and post it to you free of charge. Please contact our Customer Service if this occurs.
- If you have changed your mind. Our personalized products are made-to-order according to your specifications, so we are unable to offer a refund or exchange if you change your mind.